Carolyn Reyes’ Talk (with Gordon Lam)

Facilitation with Ease: How We Create Confident Trainers that Engage Learners

When faced with the prospect of an outdated Train the Trainer program that garnered less than terrific feedback, along with a lack of skilled facilitators to deliver an ever-increasing catalog of classes, Carolyn Reyes and Gordon Lam were faced with a challenge: How to redesign a Facilitation Excellence program that equipped our facilitators to effectively engage learners and deliver their courses “with ease.”

In this session, Carolyn Reyes and Gordon Lam will share how they cracked this problem by:

• Designing a Brandon Hall award-winning training program,

• Incorporating experiential design approach, and

• Launching a facilitator incentive program that grew to over 800 members in less than 12 months.

About Carolyn Reyes

Carolyn Reyes began her career as a Certified Public Accountant in EY's Tax practice. After a decade servicing clients in the Technology, Media, and Telecommunications sector, she decided to make a career change, leveraging her lifelong passion for supporting others' learning by joining EY's Facilitator Excellence team, where she now serves as the team's program manager. In that role she not only manages the facilitator rewards and incentives program, but also gets to share her knowledge and expertise by delivering the firm’s Train the Trainer sessions. In the little spare time she has, Carolyn volunteers with Reading Partners, where she tutors elementary students to achieve grade-level reading abilities.

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